Call Center · End to End

Every call.
Every channel.
Fully automated.

All patient communication, any language, any channel - booking to follow-up.

24/7
Always active
30+
Languages handled
4 channels
Voice · WhatsApp · SMS · Chat
0
Hold time
Inbound & Outbound

Every patient interaction.
Handled.

Whether a patient calls, messages on WhatsApp, or sends an SMS, Medory responds instantly - in their language, at any hour. The full front-desk and follow-up function, automated.

Inbound booking - appointments confirmed instantly across all channels
Outbound recovery - missed appointments identified and slots filled proactively
Patient intake - details, insurance, and chief complaint collected before arrival
Post-visit follow-up - discharge instructions, satisfaction check, next appointment
Multilingual by default - Arabic-first, 30+ languages, no manual switching
Full call log - every interaction recorded and reviewable in Command Centre
Call Center · Live
Running
Inbound · Arabic · WhatsApp
Appointment request - Dr. Sara Al-Rashid
LIVE
✓ Appointment confirmed - Tomorrow 10:00 AM
SMS sent · Intake form dispatched · Insurance verified
Outbound Recovery
Missed appointments identified. Outbound calls initiated. All slots recovered and rebooked.
Post-visit follow-ups sent. Discharge instructions delivered. Next appointments booked.
Built for the UAE

170+ nationalities.
One call center.

The UAE's patient population speaks the world's languages. Medory's Call Center was built to handle that reality natively - not through translation layers, but through a system designed from the ground up for multilingual healthcare communication.

📞

Zero hold time

Every call, message, and chat answered instantly. No queues, no missed contacts, no frustrated patients.

🧠

Context-aware

Every interaction is informed by Context Copilot - the agent knows the patient's history before they speak a word.

📊

Fully logged

Every interaction recorded, transcribed, and reviewable. Full audit trail in the Command Centre.

See it handling
a live call.

Every channel. Every language. Twenty minutes.